Refund policy

 

Shipped Rentals

Shipped rentals may be canceled for a full refund if the cancellation request is submitted at least seven (7) days before the scheduled delivery date. Cancellations made less than seven (7) days before the delivery date are not eligible for a refund. Once an order has shipped, it cannot be canceled, changed, or refunded.

No refunds are issued for items that do not fit, or for delivery delays caused by the shipping carrier when the order was shipped on schedule.

Local Pickup Rentals

• 4 or more days before the reservation date: Full refund.
• 2–3 days before the reservation date: 50% refund.
• Less than 48 hours before the reservation date: No refund.

No refunds are issued for items that do not fit.

To request a cancellation or change, email info@ellisonsclosett.com with your name and order number.