It's simple! Choose your item, pick your size and rental length (3 or 5 days), and place your order. We'll ship it to your door or have it ready for local pickup by your rental start date. When you're done, return it using the prepaid UPS label included in your package — no cleaning needed!

We offer 3-day and 5-day rentals. Your rental period begins on the first day you selected and ends on the last day you selected.

We recommend booking as early as possible! Popular styles and dates fill up quickly, and booking in advance ensures you get exactly what you want — without the stress of last-minute availability.

Yes! We ship to all 50 states and also offer local pickup — whichever works best for you.

Not at this time. All items must be returned after your rental period ends.

A valid card is required to complete your rental. It may be charged for late fees, damage, lost items, or other applicable charges as outlined in our Terms of Service.

Each item includes sizing info. For exact measurements, we recommend checking the brand's website. You're also welcome to visit us during store hours to try things on before booking — or just DM us and we'll help you find your fit!

We're actively working to add try-on pictures for every rental in our collection. If you don't see a try-on picture on the product page, it means we don't currently have one available for that item. We'll continue updating the website with more try-on pictures as they become available!

We're unable to offer exchanges after an order has shipped, so please reach out before ordering if you need sizing help. We're always happy to assist — DM us on Instagram @ellisonsclosett or email us at info@ellisonsclosett.com.

Please don't use safety pins, sticky tape, fabric tape, glue, or anything that could damage the fabric. Damage caused by alterations may result in a damage fee.

Not at this time. If you're local, you're welcome to stop by during store hours to try things on before booking!

Your rental will arrive on or before your selected delivery date. Once it ships, we'll email you a UPS tracking number so you can follow your package.

We're unable to offer refunds for shipping delays caused by UPS. We recommend choosing a rental period with a little extra buffer time before your event, just in case.

Absolutely! Every item is professionally cleaned and inspected before each rental. You'll always receive your piece in pristine condition.

Drop your rental off at any UPS location on or before the last day of your rental period. Late returns are subject to a $25 late fee.

No — standard cleaning is on us! We professionally clean every item after each rental. However, if a returned item requires extensive cleaning beyond normal wear, such as heavy staining or odor, an additional cleaning fee will be applied to the card on file.

Yes! Every shipped rental includes a prepaid UPS return label inside the package. Please use only this label for your return.

Yes — please keep your drop-off receipt and take a photo of it, and email to info@ellisonsclosett.com on the last day of your rental until your return has been confirmed. It's your proof that the item was returned on time.

No worries! Just email info@ellisonsclosett.com or DM us and we'll send you a new prepaid label right away.

You can pick up anytime during store hours (10–5 PM) on the first day of your rental period.

No worries — you can still pick up the next day during store hours. Please note that missed pickups don't qualify for extensions or refunds.

No worries! If your pickup rental ends on a Saturday, you’re welcome to return it to our store on Sunday anytime between 1–4 PM. We hope you had the best time in your rental!

Normal wear is totally expected — that's part of renting! If an item is significantly damaged, we'll reach out to you before any fees are charged.

Please contact us within 2 hours of receiving your item at info@ellisonsclosett.com with your name, order number, and clear photos of the damage.

Email info@ellisonsclosett.com with your name and order number and we'll do our best to help! Here's our cancellation policy:

• Shipped rentals: Full refund if canceled 7+ days before your scheduled delivery date.
• Local pickup — 4+ days before: Full refund.
• Local pickup — 2–3 days before: 50% refund.
• Local pickup — less than 2 days before: No refund.

If your rental has already shipped, we're unable to make changes to the order.

You can reach us by email at info@ellisonsclosett.com or DM us on Instagram @ellisonsclosett. We typically respond within one business day.